Hitz Imaging Terms and Conditions for the supply of unprinted Conqueror and Curious Metallics paper, card and envelopes 2017.

These Terms and Conditions are assessed and modified from time to time. It is the responsibility of the Customer to read and agree to these Terms and Conditions before committing to buy any Conqueror Item from Hitz Imaging Ltd. By requesting any product or service from Hitz Imaging Ltd, you, the customer, are bound by the following Terms & Conditions.



"Items" and/or "Items" means any Conqueror or Curious Metallics, or Curious SKIN Paper, Card or Envelope ordered by the Customer from this company (Hitz Imaging Ltd).

"Customer" means the party who is contracting with Hitz Imaging Ltd to acquire goods and services supplied under these Terms & Conditions.

"Website" means the website of this company - Hitz Imaging Ltd - (www.hitzimaging.com).

"Parcel" means the package containing the Customer's Items.

Tax: In accordance with British Tax Law Hitz Imaging Ltd is currently not required to charge VAT on any product, as a result Hitz Imaging Ltd prices are currently VAT free on all products. However, we are not responsible for any other tax or import duties charged to the customer, by any other relevant taxing authority.


(i) Timescales of dispatch and delivery are intended as a guide only, and are not the essence in any contract with the Customer. If customer orders are urgent, and needed by a specific date the Customer must inform Hitz Imaging Ltd of this before  paying for any order. 

(ii) Delivery of Items will be sent to the address provided by the Customer at the time of payment. A signature will be required by the Customer on receipt of the Items. It is the responsibility of the Customer to provide an address where a signature can be obtained, and Hitz Imaging Ltd accepts no responsibility in a delay or missed order due to any Customer failing to provide a signature for whatever reason. In the event of a missed delivery a calling card will be left which the Customer must respond to within 24 hours. 


Delivery (Channel Islands, Europe, Rest of World): Customers who wish to place an order from any area outside the UK Mainland or Northern Ireland will need to contact Hitz Imaging Ltd before placing any order.

Damaged Goods: Hitz Imaging Ltd will never dispatch damaged Items. Therefore, if an Item has been damaged as a result of the courier service used, the customer must sign for as damaged and photograph the damaged parcel and give advice of any damage to goods in writing, to Hitz Imaging Ltd and the courier company within 3 days of delivery, or in the case of non-delivery, within 10 days of dispatch.

Returns / Cancellation: The Hitz Imaging Ltd returns policy is in accordance with the Office of Fair Trading Distance Selling Regulations (DSR's) and are as follows:

(i) For Business Customers: Distance Selling Regulations do not apply for business to business contracts (sec2:2 of the Distance Selling Regulations). If you are trading as a business, and Customers who purchase Items for any commercial use, Hitz Imaging Ltd will exchange or refund defective or unwanted Co Items within 5 working days of receipt. Thereafter the business customer is deemed to have accepted the Items, and no exchanges or refunds will take place. The business customer must pay for return of postage for any unwanted Items. Any returns must be in original packaging and unused. The business customer has a statutory duty to care for Items they intend to return.

(ii) For Non-Business Customers: Customer's who are not trading as a business, (but are purely an individual buying Items for non-commercial activity), have 7 working days from receipt of package to request a return of the Items. The Customer must provide written notice to Hitz Imaging Ltd within this time. The Customer must pay for return postage. Under the Distance Selling Regulations, if the Customer fails to return the Items, Hitz Imaging Ltd will charge the customer the direct cost of return. Any returns must be complete, in original packaging and unused. The Customer has a statutory duty to take care of the Items.

(iii) Under the Distance Selling Regulations the Customer cannot cancel their order if the Items have been made to Customer specifications. In the case of Hitz Imaging Ltd this means any Creasing, Cutting, Scoring or Folding to the Items that have been requested by the Customer.

(iv) Any refunds to the Customer will only be for the total amount invoiced for part thereof if part of the original order is returned.

Incorrect Order: If, in the unlikely event, Hitz Imaging Ltd has dispatched an incorrect order to the Customer, the Customer must give written notice to Hitz Imaging Ltd within 7 working days from receipt of goods. Beyond this time the Customer is deemed to have accepted the Items. Hitz Imaging Ltd will either replace the incorrect order within a reasonable time, or, refund the incorrect order.

Incorrect Quantity: Hitz Imaging Ltd will always make all reasonable efforts to dispatch the correct quantity of Items to the Customer. If however there is shortage, Hitz Imaging Ltd is entitled to make up the missing amount without prejudice.

Payment: Hitz Imaging Ltd states that payment is to be made in full when ordering any Items. Payment can be made via PayPal, Credit or Debit Card, or Cheque. All payments must clear before dispatch.  

Suspended Work: Should any Customer order be suspended at the request of the Customer for a period of 30 days or more, Hitz Imaging Ltd will then be entitled to payment for any Items that have been specially ordered, and any other additional costs incurred as part of the Customer's order.

Insolvency: If the Customer ceases to pay it's debts in the ordinary course of business, or cannot pay itís debts as they become due, or being a company, is deemed unable to pay itís debts or has a winding-up petition issued against it, or being a person, commits an act of bankruptcy or has a bankruptcy petition issued against it, Hitz Imaging Ltd without prejudice will have the right not to proceed any further with any work for the Customer. Hitz Imaging Ltd reserves the right to charge for any work already carried out on the Customerís behalf (whether completed or not), and any materials purchased for the Customer, such charge to be an immediate debt due to Hitz Imaging Ltd.

Data Protection: Any details supplied by the Customer to Hitz Imaging Ltd during the ordering process, shall remain with Hitz Imaging Ltd after the order has been completed. Hitz Imaging Ltd will not sell any  Customer information in any form. Hitz Imaging Ltd will have to provide some Customer details to Courier Companies to arrange delivery of Items.

Unforeseen Circumstances: Hitz Imaging Ltd will always make every reasonable effort to complete the Customerís order by any agreed date or time whether verbally or in writing. However, Hitz Imaging Ltd will be under no liability if it is unable to perform any obligation that is owed to the customer due to circumstances beyond its control. These circumstances include but are not limited to, Act of God, flood, legislation, war, fire, terrorism, drought, power supply failure, delivery failure, or a mechanical failure. During such circumstances, the Customer may give written notice to Hitz Imaging Ltd to terminate any work, and pay for any work that may have been done, and for materials used, but subject thereto shall otherwise accept delivery when available.
Law: These terms and conditions shall be governed and construed in accordance with English Law. English Courts shall have jurisdiction to any matters arising in connection with any contract formed between Hitz Imaging Ltd and the Customer, or any work carried out by Hitz Imaging Ltd for a Customer, into which these terms and conditions are incorporated.

Severability: All clauses and sub-clauses of this Agreement are severable and if any clause or part thereof is held to be unenforceable by any court of competent jurisdiction then such enforceability shall not affect the enforceability of the reaming provisions or parts thereof in these Terms and Conditions.